METHOD FOR PROVIDING DISTANT SUPPORT TO A PLURALITY OF PERSONAL HEARING SYSTEM USERS AND SYSTEM FOR IMPLEMENTING SUCH A METHOD

摘要

Distant support is provided to a plurality of personal hearing system users (1) by a plurality of support providers (14). Prior to a support, users (1) are paired with providers (14) by storing a pairing information. When starting a support session, the stored pairing information is used to determine a support provider (14). The pairing information may be stored on a special pairing server (9). The pairing information comprises user identifications and/or support provider identifications. During a support session tasks such as remotely fine-tuning the personal hearing system (2, 3, 4) may be carried out. The method and the corresponding system have the advantage that support sessions can be initiated in a user friendly way.