METHOD AND SYSTEM FOR IDENTIFYING AND CHARACTERISING THE IMPACT OF NETWORK INCIDENTS ON TELECOMMUNICATION SERVICES OFFERED TO USERS

摘要

The present Invention relates to a method and to a system for identifying and characterizing the impact of network incidents on the telecommunication services offered to users. According to the invention, the system for identifying and characterizing an incident in a service offered to a user of a telecommunications network comprises an unavailability selection module (1), a consolidation module (4), an aggregation module (10), a stabilization module (12) and a notification module (14).