发明名称 |
System and method of using a phone to access information in a call center |
摘要 |
A system and method of using voice to access information in a call center is disclosed. Providing a voice response server to handle requests from local and remote administrators allows a call center to be managed even when administrators are physically distant from the call center. The voice response server may adhere to VoiceXML to process requests for call center information from administrators.
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申请公布号 |
US8041023(B1) |
申请公布日期 |
2011.10.18 |
申请号 |
US20000675597 |
申请日期 |
2000.09.29 |
申请人 |
ASPECT SOFTWARE, INC. |
发明人 |
JAMES ERIC;FUNCK DAVID |
分类号 |
H04M3/00;H04M1/24;H04M3/22;H04M3/38;H04M3/42;H04M3/493;H04M3/51 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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