Communication assistance system and method

摘要

A communication assistance system for providing access to information corresponding to a plurality of subscribers includes a telephone switch for receiving calls from a plurality of requesters desiring to access the subscriber information. A listing database is configured to store the subscriber information including a field containing wireless phone numbers of a desired portion of the subscribers and a connect field that stores information instructing the system as to whether to mask the subscriber's wireless phone number to the requester, such that during a process that the requester is being connected to a desired subscriber, the connect field is examined to determine whether to disclose the subscriber's wireless phone number to the requester. A call center routes each of the received calls from the requester to an operator terminal that has access to the database listing table, where the connect field further comprises information instructing the communication assistance system as to whether or not to mask the subscriber's wireless phone number to a customer representative who is handling a request from a requester.