| 摘要 |
THE PRESENT INVENTION IS DIRECTED TOWARDS A METHOD AND SYSTEM FOR REMOTE DIAGNOSTICS IN A DIGITAL SUBSCRIBER LINE (DSL) SET-TOP BOX NETWORK HAVING A HEAD-END UNIT AND A SET -TOP BOX HAVING DIAGNOSTICS SOFTWARE. THE DIAGNOSTICS SOFTWARE STORED IN THE SET - TOP BOX ENABLES THE HEAD-END UNIT TO REMOTELY QUERY THE SET-TOP BOX ABOUT THE CURRENT CONDITION OF THE SET-TOP BOX AND, AS A RESULT, REDUCES THE NECESSITY OF SERVICE CALLS AND/OR SHIPPING CHARGES THAT WOULD OTHERWISE BE REQUIRED. THE DIAGNOSTICS SOFTWARE GENERATES DATA IS RESPONSE TO A SET-TOP BOX IDENTIFICATION REQUEST, A SOFTWARE VERSION REQUEST, A CHECK TELEVISION CONNECTIONS REQUEST, A CHECK I/O PORTS REQUEST , A CHECK HPNA NETWORKING REQUEST, A CHECK USB REQUEST , A CHECK SYSTEMS ICs REQUEST ,A CHECK DSL CONNECTION REQUEST, A CHECK ERROR CODES REQUEST, A READ WARRANTY CLOCK REQUEST, A READ HOURS OF OPERATION REQUEST, AND A PERFORM DEFAULT TEST REQUEST RECEIVED FROM THE HEAD-END. EXECUTION OF THE DIAGNOSTICS SOFTWARE MAY BE INITIATED AS PART OF A PERIODICAL DIAGNOSTIC TEST OF THE SET-TOP BOX, AT THE REQUEST OF A CUSTOMER HAVING DIFFICULTIES WITH THE SET-TOP BOX, OR IN RESPONSE TO AN ALARM OR ALERT MESSAGE GENERATED BY THE SET-TOP BOX. |
