发明名称 An automated method for assigning supplementary contextual information to a communication message
摘要 <p>A method and system for determining if a communication message has been transmitted, is being transmitted or is being created for transmission and in response; identifying a source of contextual information, generating a contextual filter, applying the contextual filter to the identified source to retrieve contextual information, formatting/conditioning the retrieved information and presenting it with the communication message. The message and context information may be in different media formats. The extra information may be a contextual summary which is accessed when a user selects/answers/opens/transfers the message. The contextual information is one of email, voice message, SMS archive, call log or any context information cache/store. A relevancy score based on matching of filter parameters and information is used to rank and set top results for inclusion. The context information may be generated multiple times, e.g. once during creation of message, and a second time after message has been sent. This may result in different contextual information being available to the sender and receiver. The source of contextual information may be a database of speech-to-text data.</p>
申请公布号 GB2478054(A) 申请公布日期 2011.08.24
申请号 GB20110002748 申请日期 2011.02.17
申请人 AVAYA INC. 发明人 DAVID L CHAVEZ
分类号 G06Q10/00;H04L12/58 主分类号 G06Q10/00
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