发明名称 Monitoring work activities for bill compiling
摘要 <p>A method and system which is used to monitor work activities for bill compilation comprises monitoring, by a processor executable virtual assistant module and in real time, a collection of actions by a user; based on the monitoring step, determining a subject identifier associated with a monitored action; and generating at least part of a billing entry based on the subject identifier and monitored action. The actions include a phone call, email or instant message creation, opening and closing a file, document or other record or carrying out a billable search. Starting and stopping points for each activity are recorded and the duration is logged. The method may further comprise determining a contact address of a third party and caller identification, monitoring a voice stream and extracting text equivalent data, and providing a list of possible subject identifiers and receiving a user selection. The method and system provide a means of monitoring a range of multimedia activities.</p>
申请公布号 GB2477861(A) 申请公布日期 2011.08.17
申请号 GB20110002439 申请日期 2011.02.11
申请人 AVAYA INC. 发明人 CHRISTOPHER RICCI
分类号 G06Q10/00;G06Q30/00;G06Q50/00 主分类号 G06Q10/00
代理机构 代理人
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