发明名称 |
SYSTEMS AND METHODS FOR CUSTOMER ALLOCATION |
摘要 |
Systems and methods for allocating customers to agents. Customer information is received from customers that contains characteristics about the customers. The customer information may be stored in a database. Agent information is stored in a database and contains caller conversion success profiles for the agents. The caller conversion success profiles contain information regarding an agents ability to perform with customers having certain characteristics.
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申请公布号 |
US2011173040(A1) |
申请公布日期 |
2011.07.14 |
申请号 |
US20100685978 |
申请日期 |
2010.01.12 |
申请人 |
ULTRA SALES TECHNOLOGY INC. |
发明人 |
CURTIS CHRISTOPHER PAUL;MCNEILL STUART CLIFFORD |
分类号 |
G06Q10/00;G06F17/30;G06Q50/00 |
主分类号 |
G06Q10/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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