| 摘要 |
A method and system for achieving a remote control help session on a computing device. The method includes receiving, at an online service datacenter, a request from a remote service provider computer to obtain a pass code for an end user of a malfunctioning computing device. Sending the pass code to the remote service provider computer, wherein a service provider technician provides the pass code to the end user. Securely connecting the malfunctioning computing device to the online service datacenter. Securely connecting the remote service provider computer to the online service datacenter. Linking the remote service provider computer to a PC session indicated by the pass code and enabling the service provider computer to connect through the online service datacenter to the malfunctioning computing device. The remote service provider computer, via firmware residing on the malfunctioning computing device, enables the service provider technician to diagnose, repair, and/or optimize the malfunctioning computing device.
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