| 摘要 |
PURPOSE: A CTI(Computer Telephony Integration) interlinked client counseling call back system and a program recording medium for the same are provided to enable a customer call center to recognize the statistics of call request of client. CONSTITUTION: A voice announcement message for the call back of a counseling call is transmitted(306). Customer information is stored to a callback DB(308). According to the call back command or the call back schedule, a CTI(Computer Telephony Integration) server checks availability of a consultant(312). Based on the checked result of the available consultant, an automatic calling system attempts a call to a customer phone(316). If the call attempt succeeds, the stored client information is transmitted to a consultant terminal(320). |
