| 摘要 |
<p><P>PROBLEM TO BE SOLVED: To prevent delay in response to an incident. <P>SOLUTION: An incident acceptance part 111 accepts an inquiry and a service request from a user or a failure detected by an operation management tool as an incident. A ticket storage part 120 stores an electronic ticket issued for each incident. A time limit management part 112 manages a response time limit of the incident recorded on the ticket stored in the ticket storage part 120. As for the incident recorded on the ticket stored in the ticket storage part 120 and having less time left until the response time limit than a grace period set in the incident, the time limit management part 112 issues an alert to at least one of the terminal equipment of a person in charge of the incident and the terminal equipment of his or her superior. <P>COPYRIGHT: (C)2011,JPO&INPIT</p> |
