| 摘要 |
A method and system for workflow management in a business process environment is disclosed. In one embodiment, a method includes determining respective attributes of a plurality of business documents received via an input device of the computing device, and receiving a set of business rules associated with the plurality of business documents. The set of business rules are based on the attributes of the plurality of business documents. The method also includes forming a plurality of queue filters for segregating a set of transactions associated with the plurality of business documents based on the set of business rules, and forming a plurality of queues based on the plurality of queue filters and at least one activity associated with the set of transactions. Further, the method includes generating on a display of the computing device, a list of agents assigned for each of the plurality of queues. |
