发明名称 Delivery expert system and method
摘要 An automated rule-based system for facilitating delivery of a fax document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Actions to be taken are based upon a time-variable set of input conditions which may be determined from one or more of the destination, the source, a database of past delivery attempts, and a human analyst. The actions may include one or more of resubmitting the fax document to the network for a next delivery attempt, cancelling the document, sending a request to the source or destination for additional delivery information, and identifying the destination as a technical problem. The input conditions may include an identification of non-business days and non-business hours.
申请公布号 US7961344(B2) 申请公布日期 2011.06.14
申请号 US20090535606 申请日期 2009.08.04
申请人 OPEN TEXT, INC. 发明人 RANALLI DOUGLAS J.;HUEBNER ROBERT;JOHNS VALERIE LOUISE;RANALLI SHELLEY J.;BAUMGARTNER LORI;LI DIANA
分类号 G06K15/00;G06F3/12;H04N1/32 主分类号 G06K15/00
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