发明名称 |
Method for globalizing support operations |
摘要 |
Techniques are provided for globalizing handling of service management items. The techniques include obtaining a service management item in a language convenient to a first of two or more actors, translating the service management item into a language-neutral format to obtain a language-neutral service management item, applying one or more annotators to the service management item, translating the language-neutral service management item into a language convenient to a second of two or more actors acting on the service management item, and routing the translated service management item to the second of two or more actors. Techniques are also provided for generating a database of service management items in a language-neutral format.
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申请公布号 |
US7962324(B2) |
申请公布日期 |
2011.06.14 |
申请号 |
US20070845907 |
申请日期 |
2007.08.28 |
申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
FAISMAN ALEXANDER;GRABARNIK GENADY;LENCHNER JONATHAN;SHWARTZ LARISA |
分类号 |
G06F17/28;G06F17/20;G06F17/27 |
主分类号 |
G06F17/28 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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