| 发明名称 |
Method apparatus and system for capturing and analyzing interaction based content |
| 摘要 |
The present invention provides a method and apparatus (100) for capturing and analyzing customer interactions, the apparatus comprising a multi-segment interaction capture device (324), an initial set up and calibration device (326), a pre-processing and context extraction device (328) and a rule-based analysis engine (300).
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| 申请公布号 |
US7953219(B2) |
申请公布日期 |
2011.05.31 |
| 申请号 |
US20020484107 |
申请日期 |
2002.07.18 |
| 申请人 |
NICE SYSTEMS, LTD. |
发明人 |
FREEDMAN ILAN;DOLEV YAIR;FALIK TALIA;PEREG OREN;WASERBLAT MOSHE;AHARONI GILI;BAR EYTAN;SHERMISTER SHAI;ARUSSY LIOR;MEIDAV YIFAT |
| 分类号 |
H04M3/00;G06F;G06Q30/00;H04M5/00 |
主分类号 |
H04M3/00 |
| 代理机构 |
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