发明名称 Customer service messaging, such as on mobile devices
摘要 A mobile device and corresponding service provider are configured to provide a user of the mobile device with access to one or more instant messaging help entities, from the mobile device. The one or more instant messaging help entities may be associated with the corresponding service provider or with a service that is external to the corresponding service provider. In some cases, some of the one or more instant messaging help entities may be embedded as part of the mobile device or service, so that access to the one or more help entities may not be permanently terminated by the user. In some cases, the user may control access to some of the one or more instant messaging help entities, such as by adding or removing the access to the instant messaging help entities from a list of instant messaging entities.
申请公布号 US7945252(B2) 申请公布日期 2011.05.17
申请号 US20080056948 申请日期 2008.03.27
申请人 AT&T MOBILITY II LLC 发明人 CUNNINGHAM IVY;PACHE STACIA LYNN;WHITE CHRISTOPHER
分类号 H04M3/42;H04M1/66;H04M1/725 主分类号 H04M3/42
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