METHOD FOR DEPLOYING A PROBING ENVIRONMENT FOR PROVISIONED SERVICES TO RECOMMEND OPTIMAL BALANCE IN SERVICE LEVEL AGREEMENT USER EXPERIENCE AND ENVIRONMENTAL METRICS

摘要

A system and method of determining performance metrics for inclusion in a Service Level Agreement (SLA) between a customer and a host computing service provider. The method comprises: receiving a provisioning request from a customer including receiving computing performance requirement parameters and environmental parameters for inclusion in the SLA from the customer; deploying discovery tools to identify relevant infrastructure components based on performance metrics. Based on identification of the customer's relevant infrastructure components, probes are deployed and installed. Then, data is obtained from the probes while changing infrastructure components for simulating and assessing impact of one or more different customer scenarios for different performance policies. In one aspect, the obtained data is used to identify and implement an a priori risk sharing agreement between the customer and service provider. In a further aspect, the data obtained for simulating and assessing impact of one or more different customer policies include data for simulating and assessing different environmental policies.