| 摘要 |
<P>PROBLEM TO BE SOLVED: To obtain a call center system which can change a video image or the like, which is to be transmitted while holding a phone call, into a video image suitable for each user. <P>SOLUTION: A call control server 120 receives from an operator terminal 130 a first phone call holding request signal including identification information of video information selected from among a plurality of video information items and transmits to a line control part 111 a second phone call holding request signal including the identification information of the video information. The line control part 111 receives the second phone call holding request signal, switches a connection between a TV phone 30 and the operator terminal 130 to a connection between the TV phone 30 and a video processing means, and transmits from the video processing means to the TV phone 30, video information based on the identification information of the video information. <P>COPYRIGHT: (C)2011,JPO&INPIT |
