发明名称 |
BIDDING WORK ASSIGNMENT ON CONFERENCE/SUBSCRIBE RTP CLEARING HOUSE |
摘要 |
A distributed contact center and method of managing tasks within such a contact center is provided. The various sites of the distributed contact center are adapted to bid on contacts by transmitting bids to a work item distribution mechanism via RTP streams, thereby enabling the work item distribution mechanism to analyze the bids in real-time and route the contact accordingly.
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申请公布号 |
US2011071879(A1) |
申请公布日期 |
2011.03.24 |
申请号 |
US20090563831 |
申请日期 |
2009.09.21 |
申请人 |
AVAYA INC. |
发明人 |
FLOCKHART ANDREW D.;STEINER ROBERT C. |
分类号 |
G06Q50/00;G06Q10/00;G06Q30/00 |
主分类号 |
G06Q50/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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