发明名称 |
METHOD AND SYSTEM FOR MUTIDIMENSIONAL VIRTUAL ONLINE SUPPORT CENTER |
摘要 |
A virtual service center is provided to a customer visiting the service provider website. The customer can take an avatar and proceed to collect a token number and wait for chat session service in a virtual lounge to partake in various interactive options. The number of the current serving number is displayed so that the customer knows the position in the queue. The waiting lounge can include a virtual kiosk to provide the customer with self service while waiting.
|
申请公布号 |
US2011066938(A1) |
申请公布日期 |
2011.03.17 |
申请号 |
US20090560079 |
申请日期 |
2009.09.15 |
申请人 |
VERIZON PATENT AND LICENSING INC. |
发明人 |
NAGESWARAM AMAR;ARUMUGAM VIJAY;KAVOUSPOUR DINYAR;EBRAHIMI FARI;SINGH AMIT |
分类号 |
G06F3/048;G06F3/01;G06Q10/00;G06Q50/00 |
主分类号 |
G06F3/048 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|