| 摘要 |
<p>A voice-based customer evaluation system and the method thereof are provided, wherein the system includes: a data acquisition module acquiring a media stream data that is sent to a customer service center from a client side, a first conversion module converting the media stream data to obtain voice stream data, a voice analysis module analyzing the voice stream data to acquire the value of the first evaluation index for evaluating a user. The customer evaluation system acquires the media stream data that is sent to a customer service center from a client side and converts the media stream data into voice stream data and text, then acquires the value of the evaluation index for evaluating a user based on analysis of the voice stream data and text. So, the evaluation is objective, and can provide objective evidence for tracking of the service and problem.</p> |
