| 摘要 |
A method and system for retaining customers with interrupted payment streams includes identifying an at-risk-for-lapse customer based on at least one failed billing attempt. The at-risk-for-lapse customer by use of at least one communication channel. A billing information database is updated with updated billing information provided by the at-risk-for-lapse customer as a result of the communication, and a transaction record, which is indicative of the failed billing attempt, is recorded in a transaction history for future reference. This method is enabled by use of a specialized software application capable of retrieving, analyzing, and storing customer information from a central database. The software application is capable of identifying the at-risk-for-lapse customer based on certain factors, as well as selecting an appropriate customer contact strategy.
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