COMPUTER TELECOMMUNICATION INTEGRATION EXCHANGER (CTIEX), SYSTEM AND METHOD FOR CHANNEL ASSOCIATED DATA TRANSMISSION OF AGENT AND AUTOMATIC SERVICE

摘要

A Computer Telecommunication Integration Exchanger (CTIEX), system and method for implementing channel associated data transmission of an agent and an automatic service are provided by the present invention, wherein the CTIEX includes a message module and a processing module. The message module receives a channel associated data request message sent from a cross-platform automatic service and sends channel associated data organized by the processing module to the cross-platform automatic service. The processing module is used for resolving a call serial number in the channel associated data request message received by the message module and finding out associated information of the agent to organize the channel associated data. The present invention can implement mutual transmission of channel associated data between the agent and the cross-platform automatic service.