| 摘要 |
<p>A method and apparatus for queue routing are disclosed. The method comprises: acquiring some historical behavior information of the user accessing a call center; analyzing the historical behavior information, and queue routing for the call of the user on the basis of the analysis results of the historical behavior information. With such solutions, a dynamic queue routing mechanism is provided according to the historical behavior information of the users, thereby providing more refined service mode to the users and improving user experience.</p> |
