Prioritizing service degradation incidents based on business objectives

摘要

Embodiments of the present invention pertain to prioritizing services based on business objectives is described. According to one embodiment, a probability of a service violation occurring within a predetermined time period is determined based on a service level jeopardy threshold being exceeded. The probability of a service violation corresponds to an incident. An alignment of the service level violation with a business objective is computed based on the probability of the service level violation. The incident is prioritized based on the alignment.