CUSTOMER RELATIONSHIP SYSTEM AND METHOD FOR UNIFING UTILITY, AND APPARATUS TO THE SAME

摘要

PURPOSE: A customer relationship system and method for unifying utilities, and an apparatus thereof are provided to supply a discriminated service by implementing an integrated service business model which is operated by integrating the CRM(Customer Relationship Management) parts of an individual public utility service industry. CONSTITUTION: At least one utility provider unit(100) provides a utility service, and a user area unit(200) uses at least one utility service among the utility services. Based on the usage information for at least one utility service, a CMR outsourcing integration provider unit(300) manages customer relationship affairs for the user region unit by integrating the affairs into an outsourcing service.