METHOD AND SYSTEM FOR SENDING MESSAGES

摘要

A method for sending messages in a voice-enabled system and a voice- enabled system to communicate a message are provided. The method comprises generating a message with a message generating device 102, 106, analyzing the message to determine a voice-enabled device 106, 108 to send the message, and determining whether the voice-enabled device 106, 108 is available to receive the message. The method further comprises sending the message to the voice-enabled device 106, 108 in response to determining that the voice-enabled device 106, 108 is available to receive the message and, in response to determining that the voice- enabled device 106, 108 is not available, escalating the message based on an escalation protocol.