Method and System Utilizing User-State-Monitoring Objects and Relevant Data to Monitor and Provide Customer Service Online

摘要

A system and method for providing customer service to a website user online, includes downloading a user-state-monitoring object and a user profile from a website to a client site when a website user loads up any web page through the website, wherein the user-state-monitoring object is configured to monitor and analyze the website user's behavioral patterns in real time by comparing the user's actions to a set of pre-defined business rules, and utilizing the user-state-monitoring object to notify an available customer service representative and enable communication between the customer service representative and the website user.