Real-time system for transmitting, evaluating and processing digital data for handling e.g. complaint case after purchase contract completion, has controller formed such that reaction is taken place on data

摘要

The system has an input module (1) for receiving digital data using input units (2a, 2b), and a database system (3) for storing, accessing and readily holding the data required for handling a service. An output module (5) provides outputs generated by the system, and a processing module (6) analyzes the input and/or generated data and assigns classes to the process after the analysis. A controller (7) is formed such that a reaction is taken place on the data, where the reaction automatically incorporates an output over the output module. Independent claims are also included for the following: (1) a method for transmitting, evaluating and processing data for handling services after purchase contract completion (2) a computer program comprising instructions to perform a method for transmitting, evaluating and processing data for handling services after purchase contract completion (3) a computer program product comprising instructions to perform a method for transmitting, evaluating and processing data for handling services after purchase contract completion.