SYSTEM FOR SURVELLANCE OF NETWORK TROUBLE USING VOICE OF CUSTOMER INFORMATION AND METHOD THEREOF

摘要

PURPOSE: A network failure monitor system and a method thereof using VOC(Voice of Customer) information which efficiently manages network are provided to monitor network error by using error information collected from a collecting device. CONSTITUTION: An apparatus emergency signal base communication infrastructure fail determining unit(135) reflects a mapping result of the alarm generation communication infrastructure VOC mapping. The apparatus emergency signal base communication infrastructure fail determining unit performs fault determination about the communication infrastructure of the communications device in which the mapped emergency signal is generated in the alarm generation facility information mapping. The apparatus emergency signal base telecommunication infrastructure fail verdict part requests a fault ticket issue.