发明名称 |
PREDICTING COMMUNICATION OUTCOME BASED ON A REGRESSION MODEL |
摘要 |
Predicting a score related to a communication sent by a sender over a communications network to a first agent servicing the communication includes obtaining a regression result for an objective function by encoding features extracted from the communication. The encoded features are applied to a regression model for the objective function. The regression result is output to a network component in the communications network. The regression model is determined prior to or concurrently with receiving the communication from the sender.
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申请公布号 |
US2010332286(A1) |
申请公布日期 |
2010.12.30 |
申请号 |
US20090490662 |
申请日期 |
2009.06.24 |
申请人 |
AT&T INTELLECTUAL PROPERTY I, L.P., |
发明人 |
MELAMED I. DAN;KIM YEON-JUN;LJOLJE ANDREJ;RENGER BERNARD S.;SMITH DAVID J. |
分类号 |
G06Q10/00;G06N7/02 |
主分类号 |
G06Q10/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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