发明名称 |
System and method for tracking alerts |
摘要 |
A method and apparatus for generating alerts which prompt a customer representative to initiate communications with a customer relative to the alert. Further provided is a tracking template which is provided to the customer representative, whereby the customer representative can easily provide an input through the tracking template which quickly identifies an action status relative to a given alert. A plurality of different types of alerts can be generated, and these different alerts can be given different priority levels corresponding to different levels of escalation within a management structure for an organization.
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申请公布号 |
US7860233(B2) |
申请公布日期 |
2010.12.28 |
申请号 |
US20060436449 |
申请日期 |
2006.05.18 |
申请人 |
CHARLES SCHWAB & CO., INC. |
发明人 |
KAUNDINYA MUTHUKUMAR G.;WANG EDWARD |
分类号 |
H04M3/00;H04M3/42;H04M5/00 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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