发明名称 |
METHOD AND SYSTEM FOR LINKING INTERACTIONS |
摘要 |
Embodiments of the invention are directed to a system and method for linking interactions. The method includes grouping a plurality of customer-agent interactions into a category upon identifying one or more predetermined common characteristics in the customer-agent interactions and linking at least two of said customer-agent interactions to form a chain of interactions upon identifying a condition that matches a predetermined rule defining the chain.
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申请公布号 |
US2010318400(A1) |
申请公布日期 |
2010.12.16 |
申请号 |
US20090485180 |
申请日期 |
2009.06.16 |
申请人 |
GEFFEN DAVID;HASSIDI OFFER;FREIBERGER YOAV |
发明人 |
GEFFEN DAVID;HASSIDI OFFER;FREIBERGER YOAV |
分类号 |
G06Q10/00;G06Q50/00;H04M3/00 |
主分类号 |
G06Q10/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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