METHOD AND APPARATUS FOR REASSIGNMENT OF CLASSIFIER PROBABILITIES BASED ON DYNAMIC EVENTS

摘要

A method and apparatus for reassignment of classifier probabilities based on dynamic events is disclosed. In one embodiment, the present invention provides a method for dynamically detecting change in the rate and type of calls, reassigning the natural language classifier probabilities based on the dynamics of the change and routing calls according to the detected changes. The method enables the user to route calls efficiently and be more responsive to customers.