A USER TERMINAL SYSTEM AND METHOD

摘要

A monitoring system for a user terminal, wherein the user terminal comprises at least one application for controlling a user transaction or interaction process of the user terminal, the user transaction or interaction process comprising providing content data to a hardware device of the user terminal and outputting the content data to the user by the hardware device, and the monitoring system comprises monitoring means for monitoring the content data and determining a state of the user transaction or interaction process from the content data.