INTERACTIVE VOICE RESPONSE SYSTEM AND REALIZATION METHOD THEREOF

摘要

An interactive voice response system and a realization method thereof are provided. The method includes that: after receiving the call request, the IVR system queries the user information of the user in an online charging system according to the user identify in the call request, obtains an IVR function menu customized for the user according to the user information, and provides various function services in the IVR function menu for the user.