发明名称 |
Computer product, outbound-operation support apparatus, and outbound-operation support method |
摘要 |
An outbound-operation support apparatus extracts a set of materials corresponding to received contents of an operation from a material database (DB) and extracts a theme and a knowledge-level value having a success rate larger than a predetermined threshold value from a value DB. Thereafter, a set of customer identifications corresponding to each of the extracted themes and the knowledge-level values is extracted from another value DB, and customer information corresponding to each of the customer identifications is extracted from a customer DB. The extracted material and the customer information are associated with each another and transmitted to an outbound agent terminal.
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申请公布号 |
US7839991(B2) |
申请公布日期 |
2010.11.23 |
申请号 |
US20070881537 |
申请日期 |
2007.07.27 |
申请人 |
FUJITSU LIMITED |
发明人 |
SHINPUKU SATOSHI;ONODERA SACHIKO;NANBA ISAO |
分类号 |
H04M3/00;G06Q10/00;G06Q30/02;G06Q50/00 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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