| 摘要 |
<P>PROBLEM TO BE SOLVED: To solve the problem that since it is necessary to add a device estimated to be used by a customer to all customer's operation type exclusive terminals in the case of installing a customer operation type exclusive terminal in an operation branch, and a customer who is unfamiliar with the terminal operation of the operation branch does not how to operate the terminal and gets into trouble, support and aid from an assistant (bank clerk) is necessary. <P>SOLUTION: This terminal operation support system is provided with a device to be used only by a part of customers, and an assist terminal prepared so to be operated by an assistant (bank clerk). The assist terminal is provided with a mechanism such that a device owned by the assist terminal is made available cooperatively with an operation in a customer operation type exclusive terminal while the assist terminal is connected through a network to the customer operation type exclusive terminal, Also, this assist terminal is provided with a mechanism such that the display picture of the customer operation type exclusive terminal is displayed on the assist terminal, and that the operation is made available instead of the customer by using a keyword and a touch pad or the like owned by the assist terminal while the assist terminal is connected through the network to the customer operation type exclusive terminal. <P>COPYRIGHT: (C)2011,JPO&INPIT |
