IMS APPLICATION SERVER, NETWORK, METHOD, AND COMPUTER PROGRAM PRODUCT FOR EXECUTING SERVICES, PARTICULARLY IP CONTACT CENTER SERVICES

摘要

The present description is directed to an IMS application server, an IMS network, a computer-implemented method, and a computer program product for executing services, such as IP Contact Center services, accessible over a plurality of different access channels. The IMS application server for executing services accessible over a plurality of different access channels may comprise: a service creation layer operable to provide components for creating at least one service, testing the at least one service and deploying the at least one service into a service execution layer; and said service execution layer comprising: service logic components operable to execute the at least one service; and communication components operable to connect to at least one external service involved in executing the at least one service.