SERVICE SYSTEM DESIGN/MANAGEMENT SUPPORT METHOD, DEVICE, AND PROGRAM

摘要

PROBLEM TO BE SOLVED: To design and develop a service system which is high in satisfaction of a user.

SOLUTION: A user persona including a use case and user significance showing significance viewed from the user of the use case associated with the use case and a role persona including a function to be provided by a service provider in a service system and provider significance showing significance viewed from the service provider associated with the function are stored in a storage device, and function provision information showing the association of the use case with the function is generated and stored in the storage device. A significance correspondence table in which the user significance and the provider significance are associated with each other is generated on the basis of the user persona, the role persona and the function provision information stored in the storage device.

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