| 摘要 |
<p><P>PROBLEM TO BE SOLVED: To provide a technology for making a service desk task more efficient. <P>SOLUTION: A ticket holding part 110 holds a ticket for managing an inquiry or a service request from a user. A presentation part 121 displays an input form including a prescribed item on the picture of terminal equipment 200 to be used by a user. A reception part 122 receives the input form to which an answer to the item has been input due to a user operation from the terminal equipment 200. A ticket processing part 123 generates a ticket including the answer included in the received input form and an answer to be input due to an operator operation, and registers it in the ticket holding part 110. The ticket processing part 123 diverts the answer to the item included in the input form to fulfill the answer column of the corresponding item of an incident ticket. <P>COPYRIGHT: (C)2010,JPO&INPIT</p> |
