发明名称 |
Method and apparatus for providing network announcements about service impairments |
摘要 |
The present invention enables information about a service impacting network event to be collected from network operations and automatically conveyed to a Media Server that plays a network announcement to callers into network customer service center. The announcement can be played as an option on an Interactive Voice Response (IVR) menu and informs the caller of known service issues that are being addressed and estimates of when service should return to normal.
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申请公布号 |
US7792269(B2) |
申请公布日期 |
2010.09.07 |
申请号 |
US20040026410 |
申请日期 |
2004.12.30 |
申请人 |
AT&T INTELLECTUAL PROPERTY II, L.P. |
发明人 |
CROAK MARIAN;ESLAMBOLCHI HOSSEIN |
分类号 |
H04M7/10 |
主分类号 |
H04M7/10 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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