发明名称 |
METHODS AND SYSTEMS FOR OPERATING A VIRTUAL NETWORK OPERATIONS CENTER |
摘要 |
Methods and systems for operating a virtual network operations center are described. In one embodiment, a data processing module receives data from an initial user regarding an incident or outage. A collaboration module enables collaboration between the initial user and at least one additional user in resolving the incident or outage during a collaborative session. A paging module pages at least one additional user to the collaborative session. An incident reporting module provides an incident report. A problem ticket module provides a problem ticket. An action item module provides one or more action items. Additional methods and systems are also disclosed.
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申请公布号 |
US2010223190(A1) |
申请公布日期 |
2010.09.02 |
申请号 |
US20100714045 |
申请日期 |
2010.02.26 |
申请人 |
PEDERSEN SEAN MICHAEL;BARKER KATHERINE;COOK JOEL MICHAEL |
发明人 |
PEDERSEN SEAN MICHAEL;BARKER KATHERINE;COOK JOEL MICHAEL |
分类号 |
G06F3/01;G06Q10/00 |
主分类号 |
G06F3/01 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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