| 摘要 |
It is a problem of the present invention to provide a remote monitoring system that issues a failure report to an extent that a concerned party does not feel burdened when a failure has occurred in a facility device or a management device. A remote monitoring system (10) is equipped with operating data receiving means (24), failure report transmitting means (14g), new failure determining means (14e), repair progress data generating means (14f) and repair progress updating means (7, 22, 14c). The operating data receiving means receives failure data from a facility device (5) or a management device (3). The failure report transmitting means transmits a failure report corresponding to a failure data to the concerned party. The new failure determining means determines whether or not the failure data are new. The repair progress data generating means generates repair progress data using repair progress of the failure as a first state when the failure data are new. The repair progress updating means is capable of updating the repair progress of the repair progress data from the first state to a second state. The failure report transmitting means stops transmission of the failure report when the repair progress is the second state. |
