发明名称 METHOD AND SYSTEM FOR COMMUNICATING WITH AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM
摘要 Disclosed is a method and system for interacting with an IVR system. In one aspect, a computing device receives a user request to connect to an IVR system to perform an action. A request for information (e.g., a request to select from a plurality of menu options) is obtained from the IVR system. In response to the request, the computing device automatically supplies an answer to the request for information to the IVR system. In one embodiment, the answer is a dual-tone multi-frequency (DTMF) signal. The obtaining and supplying steps are repeated until the action has been performed.
申请公布号 US2010185449(A1) 申请公布日期 2010.07.22
申请号 US20090357645 申请日期 2009.01.22
申请人 YAHOO! INC. 发明人 WU SU-LIN;TSIOUTSIOULIKLIS KOSTAS;BORKOVSKY ARKADY
分类号 G10L21/00;G06F15/18;G06N5/02 主分类号 G10L21/00
代理机构 代理人
主权项
地址