| 摘要 |
When an error occurs in an image processor, error information including a performer of the job having been processed upon occurrence of the error, the type of the job, and the type of the error is transmitted to a host. In the host, a transmission destination of support information is determined based on the type of the job having been processed upon the occurrence of the error, and the support information is retrieved from a knowledge base, based on the type of the error in the job, and transmitted to the transmission destination.
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