AUTOMATED CALL ROUTING BASED ON AN ACTIVE PRESENCE PROFILE

摘要

A method and system for automatically routing a call to an identity of multiple identities (607) based on an active presence profile. A subscription message is sent to a user's contact addresses. The contact addresses include identities (607) of the user and indicators of remote servers that manage real time communication systems. A presence document (3b) that includes a presence status of a first identity of the user is received. The presence status indicates that the first identity is offline. A registration message is issued to a remote server (614), resulting in a call redirection from the first identity (608) to a second identity (610). The second identity (610) is included in an active presence profile and is associated with a computing system (616) that receives the redirected call. If multiple presence profiles of the user are active, a matching algorithm selects a contact address of one of the active presence profiles to determine the call redirection.