发明名称 Method of providing status information within an ACD
摘要 A method and apparatus are provided for retrievably storing information within an automatic contact distributor system within a database that is accessible through the Internet. The method includes the steps of saving the information from the automatic call distributor system within the database using a SIP REGISTER message and retrieving the information through the Internet using a SIP SUBSCRIBE message.
申请公布号 US7751550(B2) 申请公布日期 2010.07.06
申请号 US20040919194 申请日期 2004.08.16
申请人 ASPECT SOFTWARE, INC. 发明人 HOLLATZ MIKE
分类号 H04M3/00;H04M3/42;H04M3/51;H04M5/00 主分类号 H04M3/00
代理机构 代理人
主权项
地址