| 摘要 |
A computer-implemented method is provided for identifying a root cause associated with a problem in a production environment. The method includes receiving information indicative of a point-of-origin of the problem. The method further includes providing a cause-and-effect chart having a plurality of user-definable general cause categories, each of the general cause categories having at least one user-definable direct cause subcategory. The method further automatically identifies a primary direct cause of the problem based on the user-defined general cause categories and direct cause subcategories. The method further includes automatically generating a root cause analysis report associated with the primary direct cause, where generating the report includes displaying the cause-and-effect chart and prompting the user for a response to a first of a plurality of questions, wherein the response to the first of the plurality of questions automatically prompts the user for a response to a second of a plurality of questions.
|
