SYSTEM AND METHOD FOR BUILDING KNOWLEDGEBASE FOR SOFTWARE SYSTEM

摘要

A system and associated method for building a knowledgebase for a software system. The knowledgebase has multiple problem-solution records for problems that may occur in the software system. A user of the knowledgebase requests a solution to a problem by submitting a problem description and payment information. The payment information is separately verified and the knowledgebase is searched for a problem-solution record that has the same problem description provided by the user. A solution of the matched problem-solution record is presented to the user and the user provides a feedback rating how effective the solution is in solving the problem. The feedback may be another solution for the problem or evidences supporting the feedback. If the feedback is evaluated to be valuable, the knowledgebase may be updated with the feedback. An author of an existing valuable solution and/or the user who provided another solution is rewarded.